Privacy Policy

Introduction

This Privacy Policy explains how Nexkora, LLC collects, uses, and handles information when you visit the Nexkora website, contact us, or use Nexkora services. We use practical, service-oriented data practices intended to support industrial operations workflows while respecting customer control requirements.

Information We Collect

Depending on how you interact with Nexkora, we may collect contact form submissions, business contact details, account information, and limited service-related technical information such as device, browser, connection, and diagnostic metadata.

• Contact details you provide, such as name, company, email address, and message content.
• Account and administrative information needed to provision or support a deployment.
• Limited technical logs and usage signals needed for service delivery, troubleshooting, and security monitoring.

How We Use Information

We use information to respond to inquiries, provide and operate the service, support deployments, maintain service reliability, improve product quality, and protect the security of our systems and customer environments.

Operational Data

Nexkora processes customer operational and alarm-related data in order to provide routing, visibility, acknowledgement tracking, SLA monitoring, and related platform capabilities. We do not sell customer data.

Customer-Controlled Deployments

For customer-hosted, on-premise, or customer-controlled deployment models, operational data may remain entirely within infrastructure selected and managed by the customer. In those cases, Nexkora may have limited or no access to underlying operational content except where support access is explicitly arranged.

Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain records, resolve support matters, comply with legal obligations, and protect the security and integrity of Nexkora systems. Retention periods may vary depending on deployment model, customer agreements, and operational needs.

Data Sharing

We may share information only in limited situations, including where needed to deliver the service, where required by law, or with trusted service providers working on Nexkora's behalf under appropriate contractual controls. We do not sell customer data to third parties.

Security Measures

Nexkora considers security in product and deployment design. Measures may include access controls, logging, least-privilege practices, configuration safeguards, and deployment options that allow customers to keep operational data within customer-controlled infrastructure where applicable. No system can be guaranteed to be perfectly secure, and customers should also apply their own internal OT and IT security controls.

Your Choices

You may contact us to update business contact information, ask questions about our data practices, or request that we review a privacy-related concern. Where a customer controls the deployment environment, that customer may also manage certain data handling and retention settings directly.

Contact Information

Questions about this Privacy Policy or Nexkora's privacy practices can be sent to contact@nexkora.io.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the service, deployment options, legal requirements, or operational practices. The updated version will be posted on this page with a revised effective date.